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Shipping Policy
Our standard shipping is by United States Postal Service (USPS). The cost of shipping and handling will be automatically calculated and displayed before you finalized the order through our online Virtual Gallery. Destination, type and weight of merchandise ordered and the shipping methods will determine shipping & handling charges, and available shipping methods.
Please contact us if you would like to arrange some other method of shipping other than what is offered on this site.
International Shipping
Batik ‘n Craft assumes no responsibilities for orders shipped to countries outside USA. When you place your order with us, you are assuming all Risks for Lost, Stolen, Delayed or Impounded Orders. When you place your order, you are agreeing to these Terms and Conditions.
Laws are different in every country and we cannot monitor them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. At this time, we are only able to ship to those countries made available under our Shipping Menu.
If the package is lost, stolen or seized by Customs - for any reason - and we do not receive the package back, we will NOT issue you a refund. Foreign packages that are lost or stolen will not be refunded. If we do receive the package back after being seized, you are still responsible for the shipping charges.
You are responsible for any duties or taxes that may apply. We do not collect any duties or taxes from you and do not know how much they will cost you. Please, check with your country before you finalized your order. We will report the exact amount of the sale on the Customs form. If you tell us the item is a gift, we will tag it as such.
If you have any further questions please contact us at info@batikncraft.com
Returns Policy
Batik ‘n Craft is an online store retailing art products. Due to the uniqueness of the items we sell, we can only make a full refund (item cost + shipping) when the item we sent is misrepresented in the website or damaged on arrival. We will also reimburse the shipping cost to return the damaged / misrepresented goods back to us.
This get this full refund, you have to notify us about the damage / problem within 7 days upon receipt of the item. Before sending the item back to us, please email us at info@batikncraft.com and provide us with your name, address and item number, and the reason for the return. We will contact / email you back to arrange the return to us.
Refunds for returns outside the condition stated above will only be accepted if you notify / email us within 14 days of the receipt of the item. In the email please specify your name, address, item number, and the reason for the return. The return shipping will be at your cost and the returned item has to be in the same condition as it was received. 15% restocking fee + original shipping cost will be deducted from the refund.
No returns will be accepted after 14 days.
Cancellation Policy
You have to email / notify us about all order cancellation within 24 hours after you have placed your order. Please provide us with your Order Number & Item ID # so that we can track your purchase faster. We will contact / email you back to confirm your order cancellation. We apologize that we are unable to accept order cancellations after 24 hours, because products may be in the shipping process.
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